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Principal Executive/Manager B (Unemployment Insurance Claims Man
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89756992

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State of Oregon

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
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Principal Executive/Manager B (Unemployment Insurance Claims Man
Principal Executive/Manager B (Unemployment Insurance Claims Manager)



Principal Executive/Manager B (Unemployment Insurance Claims Manager)


$49,356.00 - $72,672.00 Annually


Beaverton, OR

Job Type




Job Number



5/18/2018 11:59 PM Pacific

+ Description

+ Benefits

+ Questions


We are excited to announce an opening for a Principal Executive/Manager B (Unemployment Insurance Claims Manager) with the Oregon Employment Department (OED), Unemployment Insurance Division. Bilingual applicants are encouraged to apply.

+ There is one permanent, full-time position in Beaverton (approximately a mile from Highway 26 and 217).

+ This recruitment will be used to establish a list of qualified applicants to fill the current vacancies and may be used to fill future vacancies as they occur.

+ These positions are management service and not represented by collective bargaining agreement. .

We offer employees a culture that emphasizes in public service, productivity and collaboration. The Employment Department is a large state agency with a mission to Support Business and Promote Employment. We accomplish this by accurately administering the Unemployment Insurance (UI) benefits program; recruiting and referring applicants to job openings and assisting job seekers in their employment searches (Workforce Operations); developing and distributing workforce and economic information (Workforce and Economic Research); and adjudicating citizen and business disputes with agencies (Office of Administrative Hearings).

Duties & Responsibilities

What you will be doing:

The primary purpose of this position is to lead as a front line manager for Claims in the delivery of Unemployment Insurance benefit services through the individual UI Center and through the interconnection of the other UI Centers operating as one.

+ Under the direction and supervision of the Unemployment Insurance (UI) Claims Operations Managers, take leadership role in statewide claims management team.

+ Commit to team goals working closely with all UI Center Managers, UI Center Operations Managers and other front line Supervisors to maintain consistency within the UI Centers statewide.

+ Represent the UI program in collaboration with other Agency departments to improve service delivery.

+ Assign work to staff to meet program and operational needs.

+ Establish work schedules to address customer requirements for access to program and systems.

+ Monitor operations, determine needs for improvement or adjustment, and direct changes to meet needs.

+ Manage staffing resources in collaboration with UI Claims Operations Manager.

+ Evaluate agency policies and procedures, as well as UI program requirements.Determine impact on program and operational effectiveness.Recommend updates that will offer positive improvements.

+ Responsible for understanding the agency's affirmative action goals and objectives as well as developing and implementing plans to meet them.

+ Assists UI Operations Manager to maintain the UI Center budget. Identify and project resource needs for their area of responsibility.

What's in it for you:

We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, enthusiasm and optimism; and encourage learning and mentoring.

We offer full medical, vision, and dental insurance with paid Sick Leave, Vacation, Personal Leave and 10 paid holidays a year.

The Oregon Employment Department strives to create an inclusive environment that welcomes and values the diversity of the people we serve. The Oregon Employment Department fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training. A goal of the Oregon Employment Department is to become an employer of choice for individuals of all backgrounds and promote an inclusive workplace culture that encourages diversity and allows employees to excel.

Qualifications, Required & Requested Skills

This is what you need:

Minimum Qualifications (Required Skills)

Five years of experience in lead work, staff supervision, staff-technical, or professional-level work.

This experience must have included participation in the management of a program, section, or unit including one or more of the following areas:

a) development of program rules and policies,

b) development of long- and short-range goals and plans,

c) program evaluation, or

d) budget preparation.

NOTE: A Bachelor's degree or equivalent course work (144 quarter or 96 semester hours) in a field related to management, such as Business or Public Administration, or a field related to the program of the employing agency, may be substituted for three years of the required experience

In the "Work History" section on your application, you must clearly describe your experience in each of the a), b), c), d) areas listed. Failure to provide this information may result in eliminating your application from further consideration.

Desired Attributes/Application Scoring Criteria (Requested Skills):

In addition to your related work experience and education, we will use the attributes below to determine whom to interview. You are not required to have all of these attributes, but please make sure that the ones you do have are clearly demonstrated in your application materials. Your application materials may be graded on spelling, grammar, punctuation, and presentation.

+ Five years of experience working in Unemployment Insurance and applying law, rule and policy.

+ Expertise in the areas of leadership, relationship building, change agent, employee engagement, professional development and resourcefulness within an integrated workforce environment.

+ Continuous program improvement and performance management.

+ Professional communication style that is inclusive, interactive and proactive.

+ Ability to understand and explain complex subject matter to both internal and external customers.

+ Attention to detail and accuracy.

+ Comfortable working in a matrixed environment that may include ambiguity, uncertainty, change and risk.

+ Well-developed analytical skills including data analysis, research, and action planning.

+ Experience implementing strategic plan initiatives.

+ Excellent written communication skills including development of white papers, reports and executive summaries.

+ Excellent organizational skills.

+ Excellent verbal communication skills including public speaking and presentation skills.

+ Experience working with diverse populations.

+ Experience prioritizing among competing demands of the job, coping with constant interruptions and performing work in a timely manner amid heavy workloads.

+ Ability to effectively use technology to complete tasks.

+ Experience in the following areas:

+ Training and developing employees

+ Assigning and reviewing work

+ Evaluating employee performance

+ Handling disciplinary problems and grievances


+ Complete the online application, including the supplemental questions, and attach a cover letter to your application.

+ Failure to attach a cover letter will result in the elimination of your application.

Additional Information

Working Conditions

The Unemployment Insurance Center Supervisor is highly visible to staff and must maintain objectivity at all times. Agency wide meetings require travel throughout the state and, on occasion, requires overnight stays. Irregular work hours and overtime, including weekends, can be expected. The Supervisor may have occasional contact with irrational and/or threatening and hostile individuals. This position requires the ability to exercise tact and care in public relations and to demonstrate good judgment in making decisions under pressured situations that could have significant effects on staff and customers. Ability to work with diverse populations. The position involves a high volume of work with short or rigid time frames; must be able to prioritize among competing demands of the job, coping with constant interruptions and performing work in a timely manner amid heavy workloads. Must be able to effectively use technology to complete tasks.

How to Apply

+ To apply for this position, follow the "Apply" link above and complete the Oregon employment application online. Please use the name you use or the name you want us to address you by.

+ Attach your cover letter.

+ Answer the supplemental questions.

+ All application materials must be received by the closing date and time posted on this announcement.

Complete Application

The application must include work experience that supports how you meet the minimum qualifications and Requested Skills above. A resume (attached or text) will not replace the work experience section of the application.

Work experience is based on a 40 hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)


If you are using education (a degree or coursework) to qualify for this position, transcripts must be submitted for all required or related courses. (A copy of your diploma will not substitute for the required transcripts.) .

For application purposes, scanned copies are acceptable. Transcripts must be from an accredited institution and clearly show (1) your name, (2) the name and address of the institution, (3) the degree received and date conferred, and (4) required courses completed with a passing grade. The official or original degree documentation may be requested for education validation.

Pre-Employment Checks:

Employment is contingent on the outcome of a criminal records check which may require fingerprints (FBI). Any history of criminal activity will be reviewed and could result in the withdrawal of the offer or termination of employment.

Work Authorization

The Oregon Employment Department does not offer visa sponsorships. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States.

Veteran's Points:

For more information on veterans' preference points, visit: Veterans Resources

Questions and Application Support:

+ For questions about the job announcement, call 503-947-3006.

+ For technical help with your login or online application issues, call 1-855-524-5627 from 6:30a to 5:30p PT M-F by leaving a voicemail. It may take up to 24 hours to receive a response. If you do not receive a response after 24 hours, you can email Technical Support at

The Oregon Employment Department is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity.

Core benefits

Medical, vision and dental insurance

+ Comprehensive medical, dental and vision plans for the employee and qualified family members

+ $5,000 in employee basic life insurance

Retirement benefits

+ Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

+ Employer paid defined benefit and defined contribution programs

**Effective November 1, 2016, SEIU represented employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95%. Upon becoming a PERS participating member, SEIU employees pay the employee 6% contribution to PERS.

Paid leaves and other benefits

+ Sick leave earned at the rate of 8 hours per a month with no maximum accumulation

+ Vacation leave earned at a minimum rate of 8 hours per month with accrual rate increases at 5-year increments

+ 24 hours personal leave earned each fiscal year

+ Ten paid holidays a year

The state also provides access to an innovative Employee Assistance Program that offers work-life counseling, along with homeowner, legal and family resources.

Optional benefits

+ Term life (employee, spouse or domestic partner, and dependents

+ Long-term and short-term disability

+ Accidental Death and Dismemberment

+ Long-term care (self and eligible family members)

+ Flexible spending accounts

+ Option to enroll in the Oregon Savings Growth Plan, a deferred compensation program offering a wide variety of investment options.

The following information describes typical benefits available for employees. Actual benefits received may differ by position or branch of government or be prorated for other than full time work.

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