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In-House Marketing Supervisor - Bend, OR
BEND OR 97702
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90674570

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Wyndham Destinations

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  11 Views, 0 Applications  
In-House Marketing Supervisor - Bend, OR
**Job Title: In-House Marketing Supervisor**

**Location: Bend, OR**

**Department: Marketing**

1. **Job Summary** - Responsible for managing and developing employees to meet individual and site goals while obtaining qualified tours to WorldMark by Wyndham Sales Centers.

2. **Key Responsibilities** -

+ Assist management and team necessary to maximize the tour bookings including face-to-face marketing

+ Assist the Marketing Manager and/or Director of Marketing in establishing and maintaining Marketing best practices and processes as they pertain to the site at which the team works

+ Develop internal support and back-office practices for team.

+ Assist in the recruiting, hiring and training of Marketing/Concierge representatives

+ Assist in the data entry and reporting functions as related to the TIPs, webconnect and Epiphany systems

+ Support regional and corporate sponsored programs

**Description of key responsibilities and accountabilities:**

1. Proactive in the estimating of activity levels and establish work schedules and assignments

2. Involved in the recruiting and hiring process

3. Work with team members in a group and one on one basis to assist them in their development in the booking of tours, positioning guests with the right mind set and maintaining the a positive mental outlook

4. Create and develope team member schedules

5. Clean up of tour variances in TIPs and Epiphany

6. Running of reports for team members and management

7. Production of the weekly Tour Report

8. Preparation and printing of the daily Master and Daily Chase reports from the TIPs system

9. Some performance management duties as assigned by Manager/Director

10. Resolve employee relations conflicts, complaints, or concerns as appropriate. Exercise disciplinary action when appropriate

11. Record and maintain accurate statistics on results achieved to be submitted in a timely manner for corporate deadlines

12. Assist in the troubleshooting and resolution of WorldMark Owner and guest concerns relative to the department and refer all other concerns and problems to the appropriate department(s)

13. Submit team member payroll to the manager in a timely manner

14. Perform other duties as assigned or apparent

**Minimum Qualifications Required** -

Provide a high level of professional leadership, competency and integrity

+ Ability to learn and operate PC system

+ Data entry skills

+ Must be detail oriented and maintain a high level of accuracy

+ Demonstrated ability to problem solve (troubleshoot, analyze and resolve situations)

+ Ability to communicate in a professional, positive manner

+ Provide exceptional customer service

+ Interviewing, mentoring and supervisory skills

+ Ability to manage time in an effective manner (must be able to meet deadlines)

+ Ability to act as a role model and lead by example

+ Ability to work as a team-player

+ A minimum of 6 months experience in face to face marketing, sales or customer service

+ Local supervision

+ Must be able to make customer service decisions and action on behalf of the department

+ Must consult local management for financial or spending decisions

+ Must seek manager or HR approval before issuing any disciplinary notices to include terminations

+ All hiring decisions must be approved by local management

+ Achieve Goals set by Director of Marketing in generating Tours and Show rates

+ Maintain cost expectations

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